Network Power!: Tapping Hidden Social Networks to Accelerate Improvement, Presentation to the American Society for Quality Worcester Chapter
Every organization has hidden networks of relationships that employees use in order to get work done, make decisions, and solve problems. These networks have been largely ignored by leaders, but hold the keys to improving performance and accelerating change. In this presentation, given at a 2009 ASQ Worcester meeting, members learned how leaders can improve process and quality improvement efforts by leveraging hidden networks.
[LINK: http://www.bit.ly/swzPx]
